Product & Refund Policy

GMAT Practice Tests:-
Refund Policy

We are extremely confident about the accuracy of our scores. If the student scores +/- 200 points of the average score he obtains in the 5 practice tests, he/she gets a 100% money back guarantee. The average score is calculated by the first time he/she takes each test which is recorded in our database. To be able to avail this refund, the student needs to attach a copy of his Official GMAT Score report and upload it in the refund form. The exam date must be between after the date at which he took the 5th Practice Test and within 180 days of taking the first practice test. It must also be his first attempt of GMAT after taking the five practice tests. Refunds will be processed within 21 working days


Admission Consulting:-
Refund Policy
Customers can cancel their consulting enrollment within 3 days for a full money back guarantee subject to the fact that they have not completed a single milestone on their milestone tracker. Determination if the milestone is completed or not is at the sole discretion of Accendere


Research Paper Guidance:-

Refund Policy
Customers can cancel their guidance package within 7 days for a full money back guarantee subject to the fact that they have not completed a single milestone on their milestone tracker. Determination if the milestone is completed or not is at the sole discretion of Accendere

Referral Program
Our Referral Program is as below:
Refer 3 contacts to use our Products/Services that are at least as expensive as the service you have availed
Equivalent amount of your purchase rounded down to the nearest 500 Indian Rupees for Indian Customers and US $5 shall be awarded to you in the form of flipkart or amazon gift vouchers shall be sent to your registered e-mail id within 21 working days of your 3rd contact becoming a confirmed customer.

Example: George avails services from us for INR 15400. He refers 3 of his friends through the referral portal in his user login. His 3 friends avail services from us worth 15400, 18600 and 16300 respectively.

George is sent INR 15000 worth of flipkart/amazon gift vouchers within 21 working days of the third student becoming a confirmed customer.

Definition of a confirmed client:
GMAT Practice Tests – On realization of payment
Admission Consulting – After 5 days of enrollment

Research Paper Guidance – After 8 days of enrollment If we believe that referrals are being fraudulently utilized, Accendere reserves the right to deny the referral bonus

Privacy Policy Your Consent to this Privacy Policy
By visiting this Web Site, and/or using the services offered on or through this Web Site, you agree to the terms of this Privacy Policy as they may be amended from time to time. As we update and expand our Web Site Terms of Use, this Privacy Policy may change, so check back to this page from time to time.

Personal Information
We may from time to time ask you for Personal Information, and we may collect certain information from your computer each time you visit our Web Site. "Personal Information" means personally identifiable information and includes, for example, your name; street address; e–mail address; SMS or text message address; cell phone number; telephone number; credit card and other payment information; demographic information; year of graduation; academic records; test scores; other information that you choose to provide regarding your academic and extracurricular activities and interests; and/or other information that may identify you as an individual or allow online contact with you.

Unsubscribe from our mailing list
You have the right to "opt–in" and "opt–out" of certain of our uses of your Personal Information. For example, on this Web Site, you may be able to elect to or not to receive correspondence from us or have your Personal Information shared with other entities for their marketing purposes. Please understand that if you opt–out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us.

Information collected on our Web Address
User–Provided Information: We may collect Personal Information from users, for example, through such user's activities, transactions and completion of surveys and other online forms on our Web Site. We may use or disclose information provided by users in response to surveys or similar types of canvassing tools for purposes of promotions or other statements to third parties in a manner that does not personally identify any individual user.
Because some of our most useful services are personalized (i.e., different visitors may have a different experience based on information they provide), registration for such services may be required (although not all areas of our Web Site require registration).
You may be able to send information about our Web Site, products and services to your friends and family members by clicking on an "E–mail to Friend" or similar button on our Web Site or in one of our e–mails. In some of these cases (unless you simply forward our e–mail on your own), you may provide the name and e–mail address of your friend or family member to us, and such information will be treated in accordance with this Privacy Policy and applicable law.

Marketing Lists
From time to time, we obtain lists of people who may be interested in our products and services from third–party marketing list suppliers. We may use these lists to send direct marketing promotions by e–mail. Please unsubscribe from our mailing list if you do not wish to be contacted.

Web Site Usage Information
Cookies
: We may use "cookies" to keep, and sometimes track, information about you, and to create a personalized Web experience. Cookies are small data files that are stored on your computer's hard drive. Cookies track where you travel on our Web Site and what you look at and purchase. By using this Web Site, you agree to our use of cookies in this way.

Most Web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. Additionally, if you have a Flash player installed on your computer, your Flash player can be set to reject or delete Flash cookies. However, refusing a cookie may, in some cases, preclude you from using, or negatively impact the display or function of, the Web Site or certain areas or features of the Web Site

Clear GIFs
We may use "clear GIFs" (a/k/a "Web beacons" or "pixel tags") or similar technologies, on the Web Site and/or in our communications (e.g., in our HTML–based e–mails) which enable us to know whether you have visited a Web page or received or opened a message. This allows us to know the effectiveness of our marketing campaigns. IP Address and Clickstream Data Our server may automatically collect data about your server's Internet address when you visit us. This information, known as an Internet Protocol address, or IP Address, is a number that's automatically assigned to your computer by your Internet service provider whenever you're on the Internet. In addition to logging your IP Address and sometimes your domain name, our server may also record the referring page that linked you to us (e.g., another Web site or a search engine); the pages you visit on this Web Site; how long you stay on this Web Site, the Web site you visit after this Web Site; the ads you see and/or click on; other information about your computer and its settings; any search terms you have entered on this Web Site or a referral site; and other Web usage activity and data.

Matching Web Site Usage Information and Personal Information

Web Site Usage Information may be tracked in both aggregate form and at an individual user level. We may also match information collected from you through different means or at different times, including both Personal Information and Web Site Usage Information, and use such information along with information obtained from other sources, including third parties. We may also analyze user behavior as a measure of interest in, and use of, our Web Site and e–mails, both on an individual basis and in the aggregate. Any or all of these activities with regard to Web Site Usage Information may be performed on our behalf by our services providers.

Usage of your Personal Information
We may use your Personal Information, for example, to respond to your requests and to provide you with our product and service offerings (for example, to process your orders and respond to your requests and inquiries). We may also use your Personal Information to maintain our internal record keeping. In addition, we may send you e–mail notices and offers and otherwise correspond with you, about products, services, companies and events, sponsored by us and others, that we think might interest you. You may opt–out of receiving such notices and offers from us, at any time, by opting to unsubscribe from our mailing list

Short Message Service
We may make available a service through which you can receive messages on your cell phone or other wireless device via short message service ("SMS Service").
You understand that your wireless carrier's standard rates apply to these messages, and that you may change your mind at any time by following the instructions in the Unsubscribe section above. You represent that you are the owner or authorized user of the wireless device you use to sign up for the SMS Service, and that you are authorized to approve the applicable charges. To use the SMS Service, you must be 18 years of age or older, or otherwise be authorized to accept the applicable charges on your carrier bill. We may also obtain the date, time and content of your messages in the course of your use of the SMS Service. We will use the information we obtain in connection with our SMS Service in accordance with this Privacy Policy. If fees are charged to your wireless account invoice, we may provide your carrier with your applicable information in connection therewith. Your wireless carrier and other service providers may also collect data about your wireless device usage, and their practices are governed by their own policies.
You acknowledge and agree that the SMS Service is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We do not guarantee that your use of the SMS Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the SMS Service. We may also access the content of your account and/or wireless account with your carrier for the purpose of identifying and resolving technical problems and/or service–related complaints.

Targeted Advertising
Advertisements and other content displayed or transmitted to you on or through the Web Site may be customized to your interests and preferences, based on your Personal Information and Web Site Usage Information, including (but not limited to) non–personally identifying information, which we may obtain from you or from other sources.

Public Forums
When you contribute to a public area or feature of our Web Site, such as a chat room, bulletin board, list serve, blog, wiki or other open forum, the information that you submit will be made available to the general public. Therefore, we recommend that you do not submit any sensitive information to such areas of our Web Site, including your full name, home address, phone number, financial information or any other information that would enable other users to locate you or contact you.

Third Party Offers
We may provide visitors an opportunity to receive offers from other third parties who have services, products and offers that we think might be of interest to you. Unless you instruct us not to do so, we may from time to time provide your Personal Information to these entities so that they may send you such offers. If you change your mind and no longer want us to share your Personal Information with such entities, please unsubscribe from our mailing list.

Schools
Accendere works with schools and institutions to provide programs such as test preparation and college counseling. Your school, district, or state may arrange for your participation in these programs and may purchase products on your behalf. We may share the Personal Information that you provide to us through your participation in these school programs with your school, district and your parents. In addition, your school may require us to share your information with others legally entitled to access your academic records, such as your state department of education.

Service Providers
We may use third party partners, affiliates and service providers to help operate our Web Site and deliver our products and services, and we may share your information with such third parties for such purposes. These third parties are not authorized by us to use your Personal Information in any other way.

Aggregate Statistics
We may disclose aggregate statistics regarding user behavior as a measure of interest in, and use of, our Web Site and e–mails to third parties in the form of aggregate data that do not describe or identify any individual user

Third Party "Linked–To" Web Sites
When you are on our Web Site you may be able to visit or link to other sites not operated by us. We do not control such sites and we are not responsible for the information practices of these sites. This Privacy Policy does not address the information practices of those other Web sites, and we encourage you to read the posted privacy policies of such sites.

Legally Compelled Disclosures
We may disclose user information when compelled to do so by government authorities or otherwise as required or permitted by law, such as to respond to court orders and subpoenas. We also may disclose user information when we have reason to believe that someone is causing injury to or interfering with our rights or property, other customers or users of the Web Site, or anyone else that could be harmed by such activities.

Business Transfer
In the event that Accendere or all or a portion of its business, or one or more of its divisions, is acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, Personal Information may be one of the transferred assets.

Security
Accendere will take steps to protect the security and integrity of all sensitive Personal Information provided to us. However, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our system or otherwise in our care, will be safe from intrusion by others, such as hackers.
If you contact us by e–mail or a "contact us" or similar feature on our Web Site, your transmission might not be secure. A third party could view information you send by these methods in transit.
You may be able to create an account on our Web Site with a username and password. If so, you are responsible for protecting your account password, and you are responsible for any access to or use of the Web Site by you or any person or entity using your password, whether or not such access or use has been authorized by or on behalf of you.
In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your e–mail address, we may notify you by e–mail.

Changes to this Policy

Accendere reserves the right to change, update or remove this Privacy Policy, or any other of our policies or practices, at any time, and will notify users of this Web Site by posting such changed or updated Privacy Policy on this page. Any changes or updates will be effective immediately upon posting to this Web Site. Under certain circumstances, we may also elect to notify you of, or obtain your consent to, changes or updates to our Privacy Policy by additional means, such as posting a notice on the front page of our Web Site or sending you an e–mail.

Consent to Processing
By providing Personal Information to this Web Site, you understand and consent to the collection, maintenance, processing and transfer of such information in and to India and other countries and territories, in accordance with Indian law.

Terms of Use
Unless otherwise specified, all materials/services a customer receives from Accendere are for personal and non-commercial use. No customer may modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from Accendere Prep without explicit, prior written permission.

Force Majeure
Neither Accendere nor the customer shall be liable for any failure, cancellation or delay in performance (other than for delay in the payment of money due and payable) to the extent said failures, cancellations or delays are proximately caused by forces beyond that party’s reasonable control and occurring without its fault or negligence, including, but not limited to, the failure of suppliers, subcontractors, and carriers.

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